Return & Exchange

The Humber Return Policy

Humber accepts return and exchange requests within 15 calendar days of order delivery date. To return or exchange one or more items from an order, all the following conditions must be met:

  • The request must be sent within 15 calendar days of the delivery date.
  • The item must be in its original & unused condition.
  • The item must be returned with the tags and packaging in their original condition.

Please note: Final Sale items are not eligible for return.

Humber reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact us at to address any issues or concerns you have regarding the item(s) you wish to return.

Return Shipping Label: Customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Damaged/defective items: if you believe an item to be defective or damaged, please contact us immediately.

Refund: Upon inspection of goods returned, we will issue refund via your original payment method within 5 business days. 

Order Cancellation & Modification: Customers can cancel or modify orders anytime before shipment is dispatched. Once your order has been dispatched, it can not be cancelled or modified. 

Final Sale: Please see below list of items that are final sale, hence no return or exchange is allowed.

  • Gift Cards
  • Discounted Items (Items purchased during all promotion, clearance, archive and imperfect sale.)
  • Candles (Customized orders)

Return/Exchange Process:

  • Email us at with your order # included in the email.
  • We will provide an RA# (return authorization number) associated with your return shipment.
  • Please send your parcel within 7 days after RA number is received.
  • Exchange parcel: we will dispatch the replacement parcel within 5 business days upon receiving & inspecting the original shipment.